Shipment processing time

All in stock items ordered will be shipped within 1 to 2 business days. Backordered items will ship as soon as we receive them.

We use USPS Mail on all orders unless you are a member of La Familia or Luxury Cigar Club Monthly Boxes these members receive USPS Priority shipping. All orders placed Monday through Friday, before 12PM PST, will be shipped same or next day. Orders are not shipped on weekends or holidays. All backordered Items will ship as soon as stocked. No additional charges will incur for backordered items.

If any significant delay should occur on non backordered items, we will contact and inform you via Email or Phone

Shipping rates

$14.99 shipping in the United States and $49.99 shipping for international orders. All orders could be subject to shipping increases as a result of package size, or value.

PO boxes or APO/FPO addresses

We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses, and Canada

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.

Customs, Duties and Taxes

The customer is solely responsible for any customs and taxes applied to the order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

Jefe Cigar Co is not liable for any damage, loss or theft of shipped items. If your order was damaged in transport, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

The buyer agrees that shipping tobacco products to the country or state in which they reside is legal, and is responsible for any taxes, levies, and fees that may be charged, or applied by any government or entity. Seizure or loss will not be covered by Jefe Cigar Co.